As you review the case study Opportunity Consultants, Inc., 2007, consider OCIs operations and problems. Think of factors that may be contributing to their poor results. Consider the turnaround teams ideas for improving the clubs quality of work and what you would do if you were consulting with OCI.
Review the explanation of the 5-Whys in the Weekly Briefing for this week. Also review the material on simple gap analysis. Think about how you could use these systems analysis tools to understand OCIs options.
For this Assignment:
Use a systems approach to analyze OCIs performance and develop a case-specific effect-cause-effect logic tree diagram using the 5-Whys tool. See the rubric for details on what this diagram should contain. The diagram itself should be one page and can be hand-drawn or drawn with software. Tables are not appropriate; it must be in the form of a diagram.
(Note: you should identify all high-level negative symptoms, then look for associated first-causes, then look for deeper root causes. The shape of your diagram will roughly look like the outline of a tree).
Write a summary description of your diagram with specific recommendations for improving the club’s performance that are linked to your diagram analysis. (1 single spaced page in APA format).
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